We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unopened
Unused
In its original packaging
In the same condition as received
You’ll also need the receipt or proof of purchase.
👉 Opened or used cosmetic and personal care products are not eligible for return or refund due to hygiene and safety reasons.
To start a return, please contact us at luxetiques.shop@gmail.com.
Returns sent without prior authorization will not be accepted.
If your return is approved, we will provide a return shipping label and instructions.
Please inspect your order upon delivery and contact us within 5 days if:
The item is damaged
The item is defective
You received the wrong product
Photos are required so we can evaluate the issue and make it right.
The following items cannot be returned or refunded:
Opened or used personal care and beauty products
Perishable goods
Custom or personalized items
Hazardous materials
Sale items
Gift cards
If you have questions about whether your item qualifies, please contact us before opening the product.
Exchanges are only available for damaged, defective, or incorrect items.
The fastest way to receive a replacement is to contact us with photos so we can resolve the issue promptly.
If your order is shipped to the European Union, you may cancel or return your order within 14 days, provided the item is:
Unopened
Unused
In original packaging
👉 This right does not apply to opened personal care or cosmetic products due to hygiene regulations.
Once your approved return is received and inspected, refunds will be issued to the original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us.